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Franchise Information
Support Systems
Charley's team will be on hand to help
you through all the stages of opening and
beyond, including:
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Site Selection
Our Real Estate team will provide you
specific criteria to help guide you through
the site selection process as you review
locations in your area. Our support
includes:
Demographic analysis
Site review
Assistance with lease term negotiations
Assistance with identifying a qualified
broker in the market
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Design & Construction
Starting with floor plans and ending with
the first ring of the register, Charley's
construction team will assist you during the
construction process, including:
Project bidding
Signage & equipment ordering
Architectural & design drawings
General contractor selection
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Training
From product preparation to inventory
control to creative hiring techniques, we
will teach you all you need to know during a
5-week training course that includes
training at one of our regional training
stores as well as instruction at our
training center in Columbus, OH. Our
state-of-the-art training program includes:
Food preparation & inventory control
Training & operations manuals &
instructional videos/CDs
Business analysis & planning
Employee incentive programs
Customer service principles
Local store marketing
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Purchasing
Charley's purchasing team has negotiated
national pricing contracts with some of the
largest purveyors in the country. Our
purchasing program offers you:
Contract pricing
One-stop shopping
Internet ordering
Customer service specialists
Continuous price analysis and negotiating
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Marketing
All of Charley's marketing programs are
designed to bring new customers in and keep
existing customers coming back. Our
marketing team provides you with:
Turnkey promotions
Point-of-Sale materials
Fulfillment center
Local store marketing programs
Franchisee newsletter
Franchisee extranet
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Operations Support
You will be assigned a Franchise Business
Consultant who will assist you in evaluating
all aspects of your business. Individualized
support includes:
On-site grand opening assistance and
training
Profit & loss analysis
Inventory & cost control
Ongoing visits
Sales building strategies
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Locations Available
Are There Sites Available?
Due to our longstanding relationships with
many Real Estate Developers across the
country, Charley's often has an inventory of
prospective sites that are available
immediately. Occasionally we also have
corporate locations that are available for
resale.
What Cities Are Open for Development?
Currently there is opportunity for
development in most of the cities in the
United States.
What if I Have My Own Site?
Once you have successfully completed the
Orientation, Charley's Real Estate team will
carefully evaluate prospective sites. All
sites must meet the required criteria and be
approved by the corporate office prior to
securing a lease.
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