Franchise Information

Support Systems

Charley's team will be on hand to help you through all the stages of opening and beyond, including:

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Site Selection
Our Real Estate team will provide you specific criteria to help guide you through the site selection process as you review locations in your area. Our support includes:

Demographic analysis
Site review
Assistance with lease term negotiations
Assistance with identifying a qualified broker in the market

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Design & Construction
Starting with floor plans and ending with the first ring of the register, Charley's construction team will assist you during the construction process, including:

Project bidding
Signage & equipment ordering
Architectural & design drawings
General contractor selection

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Training
From product preparation to inventory control to creative hiring techniques, we will teach you all you need to know during a 5-week training course that includes training at one of our regional training stores as well as instruction at our training center in Columbus, OH. Our state-of-the-art training program includes:

Food preparation & inventory control
Training & operations manuals & instructional videos/CDs
Business analysis & planning
Employee incentive programs
Customer service principles
Local store marketing

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Purchasing
Charley's purchasing team has negotiated national pricing contracts with some of the largest purveyors in the country. Our purchasing program offers you:

Contract pricing
One-stop shopping
Internet ordering
Customer service specialists
Continuous price analysis and negotiating

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Marketing
All of Charley's marketing programs are designed to bring new customers in and keep existing customers coming back. Our marketing team provides you with:

Turnkey promotions
Point-of-Sale materials
Fulfillment center
Local store marketing programs
Franchisee newsletter
Franchisee extranet

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Operations Support
You will be assigned a Franchise Business Consultant who will assist you in evaluating all aspects of your business. Individualized support includes:

On-site grand opening assistance and training
Profit & loss analysis
Inventory & cost control
Ongoing visits
Sales building strategies

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Locations Available

Are There Sites Available?
Due to our longstanding relationships with many Real Estate Developers across the country, Charley's often has an inventory of prospective sites that are available immediately. Occasionally we also have corporate locations that are available for resale.

What Cities Are Open for Development?
Currently there is opportunity for development in most of the cities in the United States.

What if I Have My Own Site?
Once you have successfully completed the Orientation, Charley's Real Estate team will carefully evaluate prospective sites. All sites must meet the required criteria and be approved by the corporate office prior to securing a lease.

 

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